Privacy Policy

1. Who we are

This Privacy Policy explains how Launch2Play ("we", "us") processes personal data when you use our websites and game server hosting services (the "Service"). For privacy requests contact [email protected].

2. Data we collect

• Account data: name, email address, password (hashed), and optional OAuth profile details when you sign in with a provider
• Billing data: billing name, address, country, company details, VAT / chamber of commerce numbers where provided, and invoice references via our billing provider
• Service data: server configuration, deployment metadata, usage and status events, console logs you generate, and support correspondence
• Technical data: IP address, browser/device information, and basic security logs needed to operate and protect the Service

3. Why we process data

We process personal data to:

• Create and manage your account and servers
• Process payments, invoices, and renewals
• Provide support and notify you about service changes
• Secure the platform, prevent abuse, and meet legal obligations
• Improve reliability and product features using aggregated insights

Legal bases under the GDPR typically include contract performance (providing the Service), legitimate interests (security and improvement), and legal obligation (tax and accounting records).

4. Sharing

We use processors that help us run the Service, including hosting infrastructure, authentication providers you choose, email delivery, and Moneybird for invoicing and payments. They only process data on our instructions. We do not sell your personal data. We may disclose information if required by law or to protect rights, safety, or the Service.

5. International transfers

Some providers may process data outside the EEA. Where that happens we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision, as applicable.

6. Retention

We keep account and billing records for as long as your account is active and as required for tax and legal retention. Server and log data are retained while needed to operate the Service and for a limited period after deletion or cancellation. You can request deletion subject to legal retention duties.

7. Security

We use industry-standard measures such as encrypted transport, access-controlled systems, and hashed passwords. No method of transmission or storage is perfectly secure; please use a strong unique password and protect your credentials.

8. Cookies and similar tech

We use essential cookies and similar storage for authentication, session security, and core site functionality. We do not use third-party advertising trackers on the Service.

9. Your rights

If you are in the EEA/UK (or similar jurisdictions), you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may also lodge a complaint with your local supervisory authority. To exercise rights, email [email protected].

10. Children

The Service is not directed at children under 16. If you believe a child provided personal data, contact us and we will take appropriate steps.

11. Changes

We may update this Policy periodically. The "Last updated" date will change when we do. Significant changes may also be communicated by email or in-product notice.

12. Related terms

Use of the Service is also governed by our Terms of Service.